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Q: What is Madi's Remailing Service?
Q: What's with the name?
Q: Is this the same company as Foreign Buyers' Club (FBC)?
Q: Where are you located?
Q. How can I contact you?
Q: What are my payment options?
Q: How do I give you my credit card information?
Q: Are there any additional costs that I might be responsible for, such as import tax or duties?
Q: How long will it take for me to receive my items once you receive them?
Q. Where's my stuff? Can I track my order?
Q: Are there any size and weight restrictions?
Q: Are there restrictions on what I can ship?
Q: Can I use your service if I'm not purchasing from a vendor, but I just need something shipped to me?
Q: What if there's a problem with my order?


Q: What is Madi's Remailing Service?
Chuck Grafft, the founder of the Foreign Buyers' Club (FBC), created this service as a way for people away from their home country to be able to get whatever they needed, even if his company wasn't able to sell it.

Madi's Remailing Service imports goods on your behalf under the Personal Importing System. Think of it as your middleman for getting your items from wherever they are to wherever you are. As long as you can get your items to our location in Los Angeles, we'll take care of the rest and get it to your door… at a great price!

Q: What's with the name?
Chuck's youngest daughter's name is Madi. Growing up the youngest of four sisters, Madi was able not only to live with an endless supply of hand-me downs, but also found a way to be incredibly helpful and caring to her family members in the process. Chuck felt it only fitting to name this service after his easygoing, always willing-to-help daughter.

Q: Is this the same company as Foreign Buyers' Club (FBC)?
Technically, yes… although it's more of a sister company. Madi's Remailing Service operates out of the United States and has the capability to ship all over the world, while FBC only ships to Japan. Both FBC and Madi's ship from the same warehouse in Los Angeles though.

Q: Where are you located?
We are located in the United States in the Los Angeles area. Our address is:
MADI'S REMAILING SERVICE
7055 Marcelle Street
Paramount CA 90723
FAX: 562-630-5007

Q. How can I contact you?
You can contact us by Email: madisfbcusacom or by our contact form.

Q: What are my payment options?
Currently, credit card is the only payment option we accept. We take Visa, MasterCard, American Express, Discover, JCB and Diner's Club credit cards.

Q: How do I give you my credit card information?
Please fax us your credit card information including type of card, card #, expiration date, and the name on the card. Please do not send us your credit card information through email.

Q: Are there any additional costs that I might be responsible for, such as import tax or duties?
Tax and Duty are charged at the port of entry by your country's Customs Department when the items arrive. You will be responsible for these costs to the delivery company.

Q: How long will it take for me to receive my items once you receive them?
Once we have received all items that were ordered, we will consolidate and ship. It will take approximately 7-10 business days to arrive (some remote locations may take longer). Instead of waiting to consolidate items, we can also ship as soon as we receive.

Q. Where's my stuff? Can I track my order?
When we ship your order, we will send a shipping-confirmation email along with a tracking number.

Q: Are there any size and weight restrictions?
Most things can be shipped, however please provide us with the approximate weight and dimensions whenever possible so we can give you an accurate quote.

Q: Are there restrictions on what I can ship?
There are many items no one can ship such as weapons and drugs. There are also things like the list below that people might think are okay but are restricted, like:

Grains, plants, meats (even canned), anything that might carry bugs or parasites
Copied videos, CDs, DVDs, software etc.
Currency; bills, coins and even postage stamps
Frozen and perishable items

For a more comprehensive list, or if you have any doubts, please contact us before you order your item.

Q: Can I use your service if I'm not purchasing from a vendor, but I just need something shipped to me?
Absolutely. If you have friends or family who want to send you something, Madi's Remailing Service operates the same way. Once the items are sent to our warehouse, we will process your order for delivery to you in the same manner.

Q: What if there's a problem with my order?
Please let us know right away if you ever have any sort of problem with your order that may have been caused by us. While we mainly act as the middleman between you and your belongings, we want to make sure that we do our job completely up to your satisfaction. If we are ever responsible for any problems with your order, please let us know and we will do our best to make it right for you.

Didn't find what you were looking for? Feel free to contact us directly!


FBCExpress
7055 Marcelle Street
Paramount CA 90723
FAX: 562-630-5007